Re: [BCAB] Equality Impact Assessment - Kent.gov.uk David Taylor 15 Sep 2011 17:49 BST

Hi,

A website is one of a number of ways of delivering information and services, and, I would argue, the impact assessment should look at services as a whole, not merely at the website. You can't answer whether or not the website has a positive or negative impact without finding out in what ways people actually need to receive information and contact services. You might have a perfectly accessible website and find that most visually impaired people don't have computers so can't use it anyway, but for those that can it is great. You are more likely to find that though the website itself is accessible, documents and forms are not as most organisations use PDF which is not reliably accessible. You'll find that most people on this list find websites have a positive impact, but by the very fact that we are online, we are already in the minority probably still. You may also find that people would like to, and can actually use the website for many things, but actually feel they need to talk to a person who actually delivers the service they need, not email some remote contact centre. For instance, for the rehab service, there should be one impact assessment that would need to include the ease for blind people of contacting the service, getting the assessments and services they need, being able to deal with any resulting paperwork independently etc.re you even looking at documents stored and linked to from the website as part of this?

Thanks
Dave

On 15 Sep 2011, at 17:33, <Kristie.Lawton@kent.gov.uk> wrote:

> Hi Colin,
>
> Thanks for coming back to me.
>
> Equality Impact Assessments are always completed in house by KCC staff
> and are signed off by our Equality and Diversity officers. My contact
> with the BCAB is purely to get some additional feedback directly from
> users to support the rest of our research.
>
> Many thanks,
>
> Kristie.
>
> -----Original Message-----
> From: bcab-bounces@lists.bcab.org.uk
> [mailto:bcab-bounces@lists.bcab.org.uk] On Behalf Of Colin Fowler
> Sent: 15 September 2011 13:31
> To: BCAB Discussion List
> Subject: Re: [BCAB] Equality Impact Assessment - Kent.gov.uk
>
> I would second that, I would also go as far to recommend that your
> impact
> assessment be conducted by an independent and impartial organisation
> that is
> able to bring together a range of client based users under laboratory
> conditions.
>
> ----- Original Message -----
> From: "Graham Page" <gpage@useit.plus.com>
> To: "'BCAB Discussion List'" <bcab@lists.bcab.org.uk>
> Sent: Thursday, September 15, 2011 1:25 PM
> Subject: Re: [BCAB] Equality Impact Assessment - Kent.gov.uk
>
>
>>
>> Hello Cristie.
>>
>> I would argue that you should test the website anyway for people with
> a
>> range of disabilities including dyslexia, limited dexterity and visual
>> impairment.    This assessment would take both accessibility and
>> useability
>> into account.  Ideally the website designer will have taken account
> of
>> accessibility guide lines.  I would not bother with this question and
> just
>> jump straight to the assumption that an impact assessment is
> definitely
>> required.  In your own email to the list you begin
>> "We're currently completing an Equality Impact Assessment on the
>> www.kent.gov.uk website"
>>
>> later you say
>> "Your thoughts and opinions will then be fed into our initial
> screening
>> of the website to determine whether a full impact assessment is
>> required".
>> you are already in the middle of impact testing so I would say don't
> waste
>> your money with this initial screening and just assume that there will
> be
>> groups that you need to run accessibility and usability tests with.
>>
>> Regards
>>
>> Graham
>>
>> -----Original Message-----
>> From: bcab-bounces@lists.bcab.org.uk
>> [mailto:bcab-bounces@lists.bcab.org.uk]
>> On Behalf Of Kristie.Lawton@kent.gov.uk
>> Sent: 15 September 2011 11:34
>> To: bcab@lists.bcab.org.uk
>> Subject: [BCAB] Equality Impact Assessment - Kent.gov.uk
>>
>> Dear BCAB,
>>
>>
>>
>> We're currently completing an Equality Impact Assessment on the
>> www.kent.gov.uk website and wondered whether you'd be willing to give
> us
>> some feedback from a disability perspective.
>>
>>
>>
>> We'd like to hear your views around how our website has a positive or
>> negative impact on equal opportunities for people with a disability.
>>
>>
>>
>> Your thoughts and opinions will then be fed into our initial screening
>> of the website to determine whether a full impact assessment is
>> required.
>>
>>
>>
>> We'll also be contacting relevant associations in Kent, such as
> Hi-Kent,
>> KAB and any other organisations you think would be able to give us
> some
>> guidance.
>>
>>
>>
>> If you could send us any feedback or comments you have by 23 September
>> (next Friday) that would be fantastic.
>>
>>
>>
>> Many thanks in advance for your help,
>>
>>
>>
>> Kristie Lawton
>>
>> Content Editor
>>
>> Communications and Engagement
>>
>> Kent County Council
>>
>> Internal: 7000 4043
>>
>> External: 01622 694043
>>
>> www.kent.gov.uk <blocked::blocked::http://www.kent.gov.uk/>
>>
>>
>>
>> Follow us on Twitter: @kent_cc
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Kristie Lawton
>>
>> Content Editor
>>
>> Communications and Engagement
>>
>> Kent County Council
>>
>> Internal: 7000 4043
>>
>> External: 01622 694043
>>
>> www.kent.gov.uk <blocked::blocked::http://www.kent.gov.uk/>
>>
>>
>>
>> Follow us on Twitter: @kent_cc
>>
>>
>>
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