Re: [BCAB] Equality Impact Assessment - Kent.gov.uk Alan Philpott 16 Sep 2011 08:58 BST

Hi all,
Just to say that I have been forced to deal with KCC of late and that I had
to take out a high level complaint against them about their lack of
provision of accessible documentation for a serious family matter and would
say that for many of their staff accessible information appears to be an
alien concept, but the good news is that the matter has been flagged up for
urgent attention.

I was truly appalled about how cavalier staff attitudes were about all this;
it was almost as if blind people are not part of their equality policies.
So prepare for a long battle on this one.

With kind regards,
Alan
(Home Tel: 01733 551852;

-----Original Message-----
From: bcab-bounces@lists.bcab.org.uk
[mailto:bcab-bounces@lists.bcab.org.uk]On Behalf Of David Taylor
Sent: 15 September 2011 17:49
To: BCAB Discussion List
Subject: Re: [BCAB] Equality Impact Assessment - Kent.gov.uk

Hi,

A website is one of a number of ways of delivering information and services,
and, I would argue, the impact assessment should look at services as a
whole, not merely at the website. You can't answer whether or not the
website has a positive or negative impact without finding out in what ways
people actually need to receive information and contact services. You might
have a perfectly accessible website and find that most visually impaired
people don't have computers so can't use it anyway, but for those that can
it is great. You are more likely to find that though the website itself is
accessible, documents and forms are not as most organisations use PDF which
is not reliably accessible. You'll find that most people on this list find
websites have a positive impact, but by the very fact that we are online, we
are already in the minority probably still. You may also find that people
would like to, and can actually use the website for many things, but
actually feel they need to talk to a person who actually delivers the
service they need, not email some remote contact centre. For instance, for
the rehab service, there should be one impact assessment that would need to
include the ease for blind people of contacting the service, getting the
assessments and services they need, being able to deal with any resulting
paperwork independently etc.re you even looking at documents stored and
linked to from the website as part of this?

Thanks
Dave

On 15 Sep 2011, at 17:33, <Kristie.Lawton@kent.gov.uk> wrote:

> Hi Colin,
>
> Thanks for coming back to me.
>
> Equality Impact Assessments are always completed in house by KCC staff
> and are signed off by our Equality and Diversity officers. My contact
> with the BCAB is purely to get some additional feedback directly from
> users to support the rest of our research.
>
> Many thanks,
>
> Kristie.
>
> -----Original Message-----
> From: bcab-bounces@lists.bcab.org.uk
> [mailto:bcab-bounces@lists.bcab.org.uk] On Behalf Of Colin Fowler
> Sent: 15 September 2011 13:31
> To: BCAB Discussion List
> Subject: Re: [BCAB] Equality Impact Assessment - Kent.gov.uk
>
> I would second that, I would also go as far to recommend that your
> impact
> assessment be conducted by an independent and impartial organisation
> that is
> able to bring together a range of client based users under laboratory
> conditions.
>
> ----- Original Message -----
> From: "Graham Page" <gpage@useit.plus.com>
> To: "'BCAB Discussion List'" <bcab@lists.bcab.org.uk>
> Sent: Thursday, September 15, 2011 1:25 PM
> Subject: Re: [BCAB] Equality Impact Assessment - Kent.gov.uk
>
>
>>
>> Hello Cristie.
>>
>> I would argue that you should test the website anyway for people with
> a
>> range of disabilities including dyslexia, limited dexterity and visual
>> impairment.    This assessment would take both accessibility and
>> useability
>> into account.  Ideally the website designer will have taken account
> of
>> accessibility guide lines.  I would not bother with this question and
> just
>> jump straight to the assumption that an impact assessment is
> definitely
>> required.  In your own email to the list you begin
>> "We're currently completing an Equality Impact Assessment on the
>> www.kent.gov.uk website"
>>
>> later you say
>> "Your thoughts and opinions will then be fed into our initial
> screening
>> of the website to determine whether a full impact assessment is
>> required".
>> you are already in the middle of impact testing so I would say don't
> waste
>> your money with this initial screening and just assume that there will
> be
>> groups that you need to run accessibility and usability tests with.
>>
>> Regards
>>
>> Graham
>>
>> -----Original Message-----
>> From: bcab-bounces@lists.bcab.org.uk
>> [mailto:bcab-bounces@lists.bcab.org.uk]
>> On Behalf Of Kristie.Lawton@kent.gov.uk
>> Sent: 15 September 2011 11:34
>> To: bcab@lists.bcab.org.uk
>> Subject: [BCAB] Equality Impact Assessment - Kent.gov.uk
>>
>> Dear BCAB,
>>
>>
>>
>> We're currently completing an Equality Impact Assessment on the
>> www.kent.gov.uk website and wondered whether you'd be willing to give
> us
>> some feedback from a disability perspective.
>>
>>
>>
>> We'd like to hear your views around how our website has a positive or
>> negative impact on equal opportunities for people with a disability.
>>
>>
>>
>> Your thoughts and opinions will then be fed into our initial screening
>> of the website to determine whether a full impact assessment is
>> required.
>>
>>
>>
>> We'll also be contacting relevant associations in Kent, such as
> Hi-Kent,
>> KAB and any other organisations you think would be able to give us
> some
>> guidance.
>>
>>
>>
>> If you could send us any feedback or comments you have by 23 September
>> (next Friday) that would be fantastic.
>>
>>
>>
>> Many thanks in advance for your help,
>>
>>
>>
>> Kristie Lawton
>>
>> Content Editor
>>
>> Communications and Engagement
>>
>> Kent County Council
>>
>> Internal: 7000 4043
>>
>> External: 01622 694043
>>
>> www.kent.gov.uk <blocked::blocked::http://www.kent.gov.uk/>
>>
>>
>>
>> Follow us on Twitter: @kent_cc
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Kristie Lawton
>>
>> Content Editor
>>
>> Communications and Engagement
>>
>> Kent County Council
>>
>> Internal: 7000 4043
>>
>> External: 01622 694043
>>
>> www.kent.gov.uk <blocked::blocked::http://www.kent.gov.uk/>
>>
>>
>>
>> Follow us on Twitter: @kent_cc
>>
>>
>>
>> --
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> bring,
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>
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