Re: [BCAB] Just How safe is MSE and Malwarebyte? chris hallsworth 19 Sep 2011 17:13 BST

My opinion is that would you rather have VoiceOver not respond to secure
edit fields? perhaps I am missing the point but the idea is secure edit
fields so why should VoiceOver announce what you are typing in such
fields. On an idevice for example the iPod Touch 4G VoiceOver will say
password field. All I hear when I insert characters is a click. It
doesn't mean anything to the general public apart from some funny noise.
Just a thought.

Chris Hallsworth
Sent from Thunderbird

On 19/09/2011 16:47, David Griffith wrote:
> Thanks Mel
>
> I rang Nat West back. I had already told them this morning that I was a
> screen reader  user but the fact that I could now mention  Chris Parker's
> name thanks to your email meant that  they immediately said that they would
> change the  notification status of my account.
> However it does appear worryingly that what this means is that with regards
> to any future hijack attempts, even if they are 	 attacks they will
> not now notify me or block access to my account as a precautionary measure.
> It appears that screen reader users have to surrender a level of protection
> in order to retain access to their online accounts.
> It also appears that this is a problem for Windows 7 users rather than XP
> users.
>
> I plan therefore to install XP in a virtual machine and run my banking from
> there. Hopefully I can access the Nat Wes protection then.
> Ideally I should be doing all this from Safari on the Mac but I am not
> confident in handling the lack of response from Voiceover on secure edit
> fields.
>
> on
>
> Regards
>
> David Griffith
>
>
> -----Original Message-----
> From: bcab-bounces@lists.bcab.org.uk [mailto:bcab-bounces@lists.bcab.org.uk]
> On Behalf Of Mel Spooner
> Sent: Monday, September 19, 2011 1:10 PM
> To: BCAB Discussion List
> Subject: Re: [BCAB] Just How safe is MSE and Malwarebyte?
>
> Dear David,
>
> I had the same problem last year and this seems to be a problem with the
> Natwest systems and screen reader users.
>
> At the time I dealt with a gentleman called Chris Parker in their Fraud
> Prevention department. Unfortunately I no longer have his direct number. It
> might be worth contacting that department and advising them that you are a
> screen reader user.
>
> I am using Windows 7, JAWS 12, MSE and Malwarebytes with no problems and
> accessing my online Natwest account.
>
> Mel
>
> Mel Spooner
> Service Desk Assistant
> mel.spooner@ictservices.org.uk
>
> ICT Services
> Environment and Resources
> Howitt Court
> Sir John Robinson Way
> Daybrook
> Nottingham NG5 6DA
> Tel 0115 854 6116
>
> -----Original Message-----
> From: bcab-bounces@lists.bcab.org.uk [mailto:bcab-bounces@lists.bcab.org.uk]
> On Behalf Of David Griffith
> Sent: 19 September 2011 12:52
> To: 'BCAB Discussion List'
> Subject: [BCAB] Just How safe is MSE and Malwarebyte?
>
> I have jus had a disturbing  conversation with NatWest  Online Fraud team.
> They wanted to know if I had changed my security software.  I said that I
> had.
> My previous setup had been Windows XP Pro Eset Smart Security and Super
> Anti-Spyware.
> My current setup is Windows 7 Pro MSE and Malwaerebytes.
> I had been attracted to MSE and Malwarebytes because of favorable reports on
> this list and the ease of Accessibility.
> They said however that they could tell  that my PC setup  was compromised
> now and that malicious software was attempting to  monitor my banking log
> on. They said that this was the first time that this had been detected and
> there had never been a problem with my previous setup. They have disabled my
> log in and say that I must not re enable log in until my system is clean.
> I have this morning run MSE and Malwarebytes and they both claim that my
> system is as clean as a whistle and has never been infected.
>
> Assuming that Nat West security software is correctly identifying an attempt
> to monitor my log in this apparently incompetence of MSE and Malwarebytes
> presents worries.  Does anybody know a more secure package than MSE that is
> more accessible than ESET? Ironically my banking log in is one of the few
> areas where I am continuing to use Windows rather than the Mac as I do not
> like the way Voiceover reports secure edit text. Of course the solution Nat
> West offer in the form of Rapport software knocks out  screen reading on the
> web.
>
>
> Regards
>
> David Griffith
>
>
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