[BCAB] Sight and Sound Jaws Upgrade David Griffith 16 Nov 2012 15:44 GMT
I have just phoned sight and Sound after emailing through funding confirmation of My rights to upgrade from Jaws 13 to Jaws 14. I Already have Jaws 14 installed and just need activation rights. The person on the switchboard claim it now take 10 days to process this upgrade with Freedom Scientific. This seems an extraordinary amount of time to allow for the sending of an email to Freedom Scientific and seems hard to believe. Normally if I email Freedom Scientific they reply well within 24 hours. What on earth can sight and Sound be doing if it is now taking them so long to communicate with Freedom Scientific? Is this somebody on the switchboard who does not know what they are talking about or is this the genuine experience people are having with Sight and Sound now? David Griffith.