Re: [BCAB] Sight and Sound Jaws Upgrade Iain Lackie 16 Nov 2012 16:00 GMT

Unfortunately my experience of this company is that it seems to depend to a
very large extent on whom you get at the other end of your phone call. It
shouldn't be that way, but it seems to be.


-----Original Message-----
From: David Griffith
Sent: Friday, November 16, 2012 3:44 PM
To: 'BCAB Discussion List'
Subject: [BCAB] Sight and Sound Jaws Upgrade

I have just phoned sight and Sound after emailing through funding
confirmation of My rights to upgrade from Jaws 13 to Jaws 14.
I Already have Jaws 14 installed and just need activation rights.

The person on the switchboard claim it now take 10 days to process this
upgrade with Freedom Scientific.

This seems an extraordinary amount of time to allow for the sending of an
email to Freedom Scientific and seems hard to believe.
Normally if I email Freedom Scientific they reply well within 24 hours. What
on earth can sight and Sound be doing if it is now taking them so long to
communicate with Freedom Scientific?

Is this somebody on the switchboard who does not know what they are talking
about or is this the genuine experience people are having with Sight and
Sound now?
David Griffith.

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