Re: [BCAB] Sight and Sound Jaws Upgrade David Griffith 16 Nov 2012 16:31 GMT

Thanks
Not a name known to me so I will try that on Monday.
It seems unlikely that calls will be welcomed this time on a Friday
afternoon.
David Griffith
-----Original Message-----
From: Bcab [mailto:bcab-bounces@lists.bcab.org.uk] On Behalf Of Neela Burke
Sent: 16 November 2012 16:27
To: BCAB Discussion List
Subject: Re: [BCAB] Sight and Sound Jaws Upgrade

If I have a problem like that I just get on to Glen Tookey and ask him what
is happening.
-----Original message-----
From: David Griffith
Sent:  16/11/2012, 3:44  pm
To: 'BCAB Discussion List'
Subject: [BCAB] Sight and Sound Jaws Upgrade

I have just phoned sight and Sound after emailing through funding
confirmation of My rights to upgrade from Jaws 13 to Jaws 14.
I Already have Jaws 14 installed and just need activation rights.

The person on the switchboard claim it now take 10 days to process this
upgrade with Freedom Scientific.

This seems an extraordinary amount of time to allow for the sending of an
email to Freedom Scientific and seems hard to believe.
Normally if I email Freedom Scientific they reply well within 24 hours. What
on earth can sight and Sound be doing if it is now taking them so long to
communicate with Freedom Scientific?

Is this somebody on the switchboard who does not know what they are talking
about or is this the genuine experience people are having with Sight and
Sound now?
David Griffith.

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