[BCAB] government gateway Graham Page 19 Nov 2012 11:26 GMT

Hi all.

Has anyone used the government gateway website?  The idea is that you can
register one username and password to access government services.  I did
this and was asked to verify my email address.

I tried to log in and was told I should have a user ID.  I have an email
confirming registration but this does not contain a user ID.

I clicked on forgotten my user ID and have been asked for my password and
email address.  The page that was returned gives the first half of my user
ID and says the second half will be sent in an email for security reasons.

There are 2 or 3 major things wrong with this approach.  Firstly, user ids
generated by the system are bad news because people don't choose them so
often don't remember them.  Secondly, this process of half the id displayed
on screen and half emailed to you is just bureaucracy  gone mad and in fact
this could be a scene from that infocom game written in part by Douglas
Adams called Bureaucracy!  Is this procedure really that complicated or am I
missing something obvious?y

Graham Page

Mobile: 07753 607980

Fax:  0870 706 2773

Email: gpage@useit.plus.com

MSN: gabriel_mcbird@hotmail.com

Skype: gabriel_mcbird