Re: [BCAB] government gateway Jackie Cairns 19 Nov 2012 12:06 GMT

I think it has lost its way in every way! (smile).  How about confusing them
even more by telling them that what they send in the post isn't accessible?

Kind Regards,

Jackie Cairns

-----Original Message-----
From: Bcab [mailto:bcab-bounces@lists.bcab.org.uk] On Behalf Of Graham Page
Sent: 19 November 2012 12:03
To: 'BCAB Discussion List'
Subject: Re: [BCAB] government gateway

I said I had forgotton mine and they sent me another one.

What is the point of doing this online then sending a code through the post?
It really does seem to me that when it comes to security, DWP has just
simply lost its way!

-----Original Message-----
From: Bcab [mailto:bcab-bounces@lists.bcab.org.uk] On Behalf Of Linda
Welding
Sent: 19 November 2012 11:49
To: BCAB Discussion List
Subject: Re: [BCAB] government gateway

You have to wait for a user id to be sent in the post.

Linda

-----Original Message-----
From: Graham Page
Sent: Monday, November 19, 2012 11:26 AM
To: 'BCAB Discussion List'
Subject: [BCAB] government gateway

Hi all.

Has anyone used the government gateway website?  The idea is that you can
register one username and password to access government services.  I did
this and was asked to verify my email address.

I tried to log in and was told I should have a user ID.  I have an email
confirming registration but this does not contain a user ID.

I clicked on forgotten my user ID and have been asked for my password and
email address.  The page that was returned gives the first half of my user
ID and says the second half will be sent in an email for security reasons.

There are 2 or 3 major things wrong with this approach.  Firstly, user ids
generated by the system are bad news because people don't choose them so
often don't remember them.  Secondly, this process of half the id displayed
on screen and half emailed to you is just bureaucracy  gone mad and in fact
this could be a scene from that infocom game written in part by Douglas
Adams called Bureaucracy!  Is this procedure really that complicated or am I
missing something obvious?y

Graham Page

Mobile: 07753 607980

Fax:  0870 706 2773

Email: gpage@useit.plus.com

MSN: gabriel_mcbird@hotmail.com

Skype: gabriel_mcbird

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