Re: [BCAB] government gateway Mel Griffiths 19 Nov 2012 12:07 GMT

Oh they'll just tell you then to get someone to read it to you, even though that breaches security completely.

Mel

Mel Griffiths
Service Desk Assistant
Environment & Resources - ICT
Nottinghamshire County Council
Tel: 0115 9772010 (Option 1)
Email: mel.griffiths@ictservices.org.uk
Data Centre
County Hall
Loughborough Road
West Bridgford
Nottinghamshire NG2 7QP

-----Original Message-----
From: Bcab [mailto:bcab-bounces@lists.bcab.org.uk] On Behalf Of Jackie Cairns
Sent: 19 November 2012 12:06
To: 'BCAB Discussion List'
Subject: Re: [BCAB] government gateway

I think it has lost its way in every way! (smile).  How about confusing them even more by telling them that what they send in the post isn't accessible?

Kind Regards,

Jackie Cairns

-----Original Message-----
From: Bcab [mailto:bcab-bounces@lists.bcab.org.uk] On Behalf Of Graham Page
Sent: 19 November 2012 12:03
To: 'BCAB Discussion List'
Subject: Re: [BCAB] government gateway

I said I had forgotton mine and they sent me another one.

What is the point of doing this online then sending a code through the post?
It really does seem to me that when it comes to security, DWP has just simply lost its way!

-----Original Message-----
From: Bcab [mailto:bcab-bounces@lists.bcab.org.uk] On Behalf Of Linda Welding
Sent: 19 November 2012 11:49
To: BCAB Discussion List
Subject: Re: [BCAB] government gateway

You have to wait for a user id to be sent in the post.

Linda

-----Original Message-----
From: Graham Page
Sent: Monday, November 19, 2012 11:26 AM
To: 'BCAB Discussion List'
Subject: [BCAB] government gateway

Hi all.

Has anyone used the government gateway website?  The idea is that you can register one username and password to access government services.  I did this and was asked to verify my email address.

I tried to log in and was told I should have a user ID.  I have an email confirming registration but this does not contain a user ID.

I clicked on forgotten my user ID and have been asked for my password and email address.  The page that was returned gives the first half of my user ID and says the second half will be sent in an email for security reasons.

There are 2 or 3 major things wrong with this approach.  Firstly, user ids generated by the system are bad news because people don't choose them so often don't remember them.  Secondly, this process of half the id displayed on screen and half emailed to you is just bureaucracy  gone mad and in fact this could be a scene from that infocom game written in part by Douglas Adams called Bureaucracy!  Is this procedure really that complicated or am I missing something obvious?y

Graham Page

Mobile: 07753 607980

Fax:  0870 706 2773

Email: gpage@useit.plus.com

MSN: gabriel_mcbird@hotmail.com

Skype: gabriel_mcbird

--
To find out more about BCAB and the benefits that membership can bring, please visit our website:
http://www.bcab.org.uk/

To manage your subscription to the BCAB mailing list, please visit our
website:
http://www.bcab.org.uk/bcab-discussion-list/

To discuss matters relating to the mailing list, please email moderator@bcab.org.uk.

--
To find out more about BCAB and the benefits that membership can bring, please visit our website:
http://www.bcab.org.uk/

To manage your subscription to the BCAB mailing list, please visit our
website:
http://www.bcab.org.uk/bcab-discussion-list/

To discuss matters relating to the mailing list, please email moderator@bcab.org.uk.

--
To find out more about BCAB and the benefits that membership can bring, please visit our website:
http://www.bcab.org.uk/

To manage your subscription to the BCAB mailing list, please visit our
website:
http://www.bcab.org.uk/bcab-discussion-list/

To discuss matters relating to the mailing list, please email moderator@bcab.org.uk.

--
To find out more about BCAB and the benefits that membership can bring, please visit our website:
http://www.bcab.org.uk/

To manage your subscription to the BCAB mailing list, please visit our website:
http://www.bcab.org.uk/bcab-discussion-list/

To discuss matters relating to the mailing list, please email moderator@bcab.org.uk.