Re: [BCAB] government gateway Graham Page 19 Nov 2012 12:09 GMT
Thanks for your advice Linda. This really does feel like a big government mess however. it's clunky, awkward and inherently insecure because you need this ID and then it is sent in a form that is difficult to use and work with. I said I had forgotten my ID and got sent another which let me log into the government gateway which does not include job match as one of the services listed. I tried to then log in on the job match site to be told my account is locked and that I should contact the help desk. No contact details or a link were given on the page that appeared. If other people are having the trouble I've had getting this to work I don't suppose we can shut down all the call centres run by DWP where they can do a job search for you just yet (smile). -----Original Message----- From: Bcab [mailto:firstname.lastname@example.org] On Behalf Of Linda Welding Sent: 19 November 2012 11:49 To: BCAB Discussion List Subject: Re: [BCAB] government gateway You have to wait for a user id to be sent in the post. Linda -----Original Message----- From: Graham Page Sent: Monday, November 19, 2012 11:26 AM To: 'BCAB Discussion List' Subject: [BCAB] government gateway Hi all. Has anyone used the government gateway website? The idea is that you can register one username and password to access government services. I did this and was asked to verify my email address. I tried to log in and was told I should have a user ID. I have an email confirming registration but this does not contain a user ID. I clicked on forgotten my user ID and have been asked for my password and email address. The page that was returned gives the first half of my user ID and says the second half will be sent in an email for security reasons. There are 2 or 3 major things wrong with this approach. Firstly, user ids generated by the system are bad news because people don't choose them so often don't remember them. Secondly, this process of half the id displayed on screen and half emailed to you is just bureaucracy gone mad and in fact this could be a scene from that infocom game written in part by Douglas Adams called Bureaucracy! Is this procedure really that complicated or am I missing something obvious?y Graham Page Mobile: 07753 607980 Fax: 0870 706 2773 Email: email@example.com MSN: firstname.lastname@example.org Skype: gabriel_mcbird -- To find out more about BCAB and the benefits that membership can bring, please visit our website: http://www.bcab.org.uk/ To manage your subscription to the BCAB mailing list, please visit our website: http://www.bcab.org.uk/bcab-discussion-list/ To discuss matters relating to the mailing list, please email email@example.com. -- To find out more about BCAB and the benefits that membership can bring, please visit our website: http://www.bcab.org.uk/ To manage your subscription to the BCAB mailing list, please visit our website: http://www.bcab.org.uk/bcab-discussion-list/ To discuss matters relating to the mailing list, please email firstname.lastname@example.org.