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[BCAB] advice and views needed on Talk Talk service Mobeen Iqbal (12 Dec 2012 00:38 GMT)
(missing)
Re: [BCAB] advice and views needed on Talk Talk service Wendy Sharpe (13 Dec 2012 11:11 GMT)
Re: [BCAB] advice and views needed on Talk Talk service Paul Smith (13 Dec 2012 08:01 GMT)
Re: [BCAB] advice and views needed on Talk Talk service Joseph Paton (13 Dec 2012 09:54 GMT)
Re: [BCAB] advice and views needed on Talk Talk service Graham Page (13 Dec 2012 10:58 GMT)
Re: [BCAB] advice and views needed on Talk Talk service Joseph Paton (13 Dec 2012 23:07 GMT)
Re: [BCAB] advice and views needed on Talk Talk service Agent Orange (13 Dec 2012 12:55 GMT)
Re: [BCAB] advice and views needed on Talk Talk service Steven Bingham (13 Dec 2012 17:54 GMT)
Re: [BCAB] advice and views needed on Talk Talk service Mobeen Iqbal (13 Dec 2012 14:12 GMT)
Re: [BCAB] advice and views needed on Talk Talk service Agent Orange (14 Dec 2012 15:37 GMT)
Re: [BCAB] advice and views needed on Talk Talk service Guy Whitehouse (13 Dec 2012 08:07 GMT)

Re: [BCAB] advice and views needed on Talk Talk service Graham Page 13 Dec 2012 10:58 GMT

Hi Mo.

I think your problem with overseas call centres is a real issue with
TalkTalk.  If anything does go wrong, as it does from time to time, you may
find you are stuck with people who don't know how to do anything apart from
read a script to you and this is just what you don't want when having
problems.

BT have this problem to or they certainly used to.  I don't know if anything
has improved.  Having these kind of call centres full of underskilled staff
says something about the attitude of the companies that use these call
centres.  They don't really want to offer a good service but they have to
offer something.

Still, if TalkTalk and BT are the only companies this discussion should
really be about which one of the 2 to go for.  I think I'd choose bt but
it's a tough one.  Are you using tv and phone services as well? If so then
look at the packages to see which gives the better deal.

-----Original Message-----
From: Bcab [mailto:bcab-bounces@lists.bcab.org.uk] On Behalf Of Mobeen Iqbal
Sent: 12 December 2012 00:38
To: access-uk@freelists.org; BCAB Discussion List
Subject: [BCAB] advice and views needed on Talk Talk service

Hi everyone.

I have just had to sign a 12 month contract with Talk Talk, as they are
the only company apart from BT that provide a service in the area i am
hoping to move too. I would like to hear from anyone that has been or is
with talk talk, what your experience has been, how often your service
goes down, calls to technical support, what the support is like, etc? am
i going to be dealing with indians who can't understand a word i'm
saying and who are down right rood? No offence to any people that may
reply, if its any consolation i'm Asian my self! oh for the days of UK
customer support. any views welcome.

all the best,

Mo.

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