Re: [BCAB] advice and views needed on Talk Talk service Graham Page 13 Dec 2012 10:58 GMT
Hi Mo. I think your problem with overseas call centres is a real issue with TalkTalk. If anything does go wrong, as it does from time to time, you may find you are stuck with people who don't know how to do anything apart from read a script to you and this is just what you don't want when having problems. BT have this problem to or they certainly used to. I don't know if anything has improved. Having these kind of call centres full of underskilled staff says something about the attitude of the companies that use these call centres. They don't really want to offer a good service but they have to offer something. Still, if TalkTalk and BT are the only companies this discussion should really be about which one of the 2 to go for. I think I'd choose bt but it's a tough one. Are you using tv and phone services as well? If so then look at the packages to see which gives the better deal. -----Original Message----- From: Bcab [mailto:email@example.com] On Behalf Of Mobeen Iqbal Sent: 12 December 2012 00:38 To: firstname.lastname@example.org; BCAB Discussion List Subject: [BCAB] advice and views needed on Talk Talk service Hi everyone. I have just had to sign a 12 month contract with Talk Talk, as they are the only company apart from BT that provide a service in the area i am hoping to move too. I would like to hear from anyone that has been or is with talk talk, what your experience has been, how often your service goes down, calls to technical support, what the support is like, etc? am i going to be dealing with indians who can't understand a word i'm saying and who are down right rood? No offence to any people that may reply, if its any consolation i'm Asian my self! oh for the days of UK customer support. any views welcome. all the best, Mo. -- To find out more about BCAB and the benefits that membership can bring, please visit our website: http://www.bcab.org.uk/ To manage your subscription to the BCAB mailing list, please visit our website: http://www.bcab.org.uk/bcab-discussion-list/ To discuss matters relating to the mailing list, please email email@example.com.