Re: [BCAB] advice and views needed on Talk Talk service Joseph Paton 13 Dec 2012 23:07 GMT
Hi, Just to add to this, one of the features of the talktalk service I think is handy, is the ability to have them give you your password when you've mis laid it, or fogotten it, on an automated system. But overall, with graham's points I fully concur. One of the support issues to watch out for, is a native speaking sales team, and a tech support desk maintained overseas with all the communication issues that may foster. JP At 10:58 13/12/2012, you wrote: >Hi Mo. > >I think your problem with overseas call centres is a real issue with >TalkTalk. If anything does go wrong, as it does from time to time, you may >find you are stuck with people who don't know how to do anything apart from >read a script to you and this is just what you don't want when having >problems. > >BT have this problem to or they certainly used to. I don't know if anything >has improved. Having these kind of call centres full of underskilled staff >says something about the attitude of the companies that use these call >centres. They don't really want to offer a good service but they have to >offer something. > >Still, if TalkTalk and BT are the only companies this discussion should >really be about which one of the 2 to go for. I think I'd choose bt but >it's a tough one. Are you using tv and phone services as well? If so then >look at the packages to see which gives the better deal. > >-----Original Message----- >From: Bcab [mailto:email@example.com] On Behalf Of Mobeen Iqbal >Sent: 12 December 2012 00:38 >To: firstname.lastname@example.org; BCAB Discussion List >Subject: [BCAB] advice and views needed on Talk Talk service > >Hi everyone. > >I have just had to sign a 12 month contract with Talk Talk, as they are >the only company apart from BT that provide a service in the area i am >hoping to move too. I would like to hear from anyone that has been or is >with talk talk, what your experience has been, how often your service >goes down, calls to technical support, what the support is like, etc? am >i going to be dealing with indians who can't understand a word i'm >saying and who are down right rood? No offence to any people that may >reply, if its any consolation i'm Asian my self! oh for the days of UK >customer support. any views welcome. > >all the best, > >Mo. > > >-- >To find out more about BCAB and the benefits that membership can bring, >please visit our website: >http://www.bcab.org.uk/ > >To manage your subscription to the BCAB mailing list, please visit our >website: >http://www.bcab.org.uk/bcab-discussion-list/ > >To discuss matters relating to the mailing list, please email >email@example.com. > > >-- >To find out more about BCAB and the benefits that membership can >bring, please visit our website: >http://www.bcab.org.uk/ > >To manage your subscription to the BCAB mailing list, please visit >our website: >http://www.bcab.org.uk/bcab-discussion-list/ > >To discuss matters relating to the mailing list, please email >firstname.lastname@example.org.