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[BCAB] advice and views needed on Talk Talk service Mobeen Iqbal (12 Dec 2012 00:38 GMT)
(missing)
Re: [BCAB] advice and views needed on Talk Talk service Wendy Sharpe (13 Dec 2012 11:11 GMT)
Re: [BCAB] advice and views needed on Talk Talk service Paul Smith (13 Dec 2012 08:01 GMT)
Re: [BCAB] advice and views needed on Talk Talk service Joseph Paton (13 Dec 2012 09:54 GMT)
Re: [BCAB] advice and views needed on Talk Talk service Graham Page (13 Dec 2012 10:58 GMT)
Re: [BCAB] advice and views needed on Talk Talk service Joseph Paton (13 Dec 2012 23:07 GMT)
Re: [BCAB] advice and views needed on Talk Talk service Agent Orange (13 Dec 2012 12:55 GMT)
Re: [BCAB] advice and views needed on Talk Talk service Steven Bingham (13 Dec 2012 17:54 GMT)
Re: [BCAB] advice and views needed on Talk Talk service Mobeen Iqbal (13 Dec 2012 14:12 GMT)
Re: [BCAB] advice and views needed on Talk Talk service Agent Orange (14 Dec 2012 15:37 GMT)
Re: [BCAB] advice and views needed on Talk Talk service Guy Whitehouse (13 Dec 2012 08:07 GMT)

Re: [BCAB] advice and views needed on Talk Talk service Joseph Paton 13 Dec 2012 23:07 GMT

Hi,

Just to add to this, one of the features of the talktalk service I
think is handy, is the ability to have them give you your password
when you've mis laid it, or fogotten it, on an automated system.

But overall, with graham's points I fully concur.

One of the support issues to watch out for, is a native speaking
sales team, and a tech support desk maintained overseas with all the
communication issues that may foster.

JP

At 10:58 13/12/2012, you wrote:
>Hi Mo.
>
>I think your problem with overseas call centres is a real issue with
>TalkTalk.  If anything does go wrong, as it does from time to time, you may
>find you are stuck with people who don't know how to do anything apart from
>read a script to you and this is just what you don't want when having
>problems.
>
>BT have this problem to or they certainly used to.  I don't know if anything
>has improved.  Having these kind of call centres full of underskilled staff
>says something about the attitude of the companies that use these call
>centres.  They don't really want to offer a good service but they have to
>offer something.
>
>Still, if TalkTalk and BT are the only companies this discussion should
>really be about which one of the 2 to go for.  I think I'd choose bt but
>it's a tough one.  Are you using tv and phone services as well? If so then
>look at the packages to see which gives the better deal.
>
>-----Original Message-----
>From: Bcab [mailto:bcab-bounces@lists.bcab.org.uk] On Behalf Of Mobeen Iqbal
>Sent: 12 December 2012 00:38
>To: access-uk@freelists.org; BCAB Discussion List
>Subject: [BCAB] advice and views needed on Talk Talk service
>
>Hi everyone.
>
>I have just had to sign a 12 month contract with Talk Talk, as they are
>the only company apart from BT that provide a service in the area i am
>hoping to move too. I would like to hear from anyone that has been or is
>with talk talk, what your experience has been, how often your service
>goes down, calls to technical support, what the support is like, etc? am
>i going to be dealing with indians who can't understand a word i'm
>saying and who are down right rood? No offence to any people that may
>reply, if its any consolation i'm Asian my self! oh for the days of UK
>customer support. any views welcome.
>
>all the best,
>
>Mo.
>
>
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