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I've been an Ocado customer for seven years, and I agree with all of
Léonie's comments about ocado.com, with one exception.  I've noticed
recently that I've started having a couple of accessibility issues with the
site.

When I have a lot of items in my trolley, I find that long pages, eg, pages
of search results or my list of favourites, become very slow to navigate
with JAWS.  By "slow" I mean that JAWS inserts long pauses of anything
between 2 and 20 seconds between me pressing a navigation key (such as H for
heading), and JAWS speaking the result.  Within these pauses, the PC does
not respond and JAWS does not talk.  It does sometimes buffer keystrokes
which are executed after the pause ends.  However, this can mean that it
takes literally an hour or longer to completely work through a long page.
This has started making shopping on the site very slow in deed.

Another issue is that when changing pages JAWS does not activate the virtual
cursor. Even once the page has fully loaded, I have to simulate a right
click with the mouse to bring up the context menu, and then press escape to
get rid of it.  Only this will cause JAWS to switch into virtual cursor.
Even if I alt tab back into the browser it doesn't activate the virtual
cursor.

These could, of course, be issues with my PC rather than the website.  I'm
using XP with JFW 12, and my browser is IE8.  Perhaps I will try shopping
with Firefox next time to see whether that helps.  But if anyone else has
noticed anything similar, I'd be interested to know.

Ocado is, despite this, an excellent choice.  Not only do they brand match
on price with Tesco, I find their customer service to be friendly and
helpful, both from drivers and from their Irish call centre staff.  I get
very few missing goods or substitutes, and those substitutes I do get are
sensible and generally acceptable.  Definitely a thumbs up for anyone who is
in their delivery area.

Phil

-----Original Message-----
From: Bcab [mailto:bcab-bounces@lists.bcab.org.uk] On Behalf Of Léonie
Watson
Sent: 22 December 2012 23:39
To: 'BCAB Discussion List'
Subject: Re: [BCAB] ASDA SITE

I can't comment on the Asda website, but if Okado delivers in your area I'd
definitely recommend them.

They price match with Tesco, and they also have a range of passes to help
you save money. We have the delivery pass because we shop there weekly, and
it reduces each delivery to about £2 over the course of the year. We also
have one of the saving passes, which gives us 10% off about 600 items.

Okado also has some nice customer service touches. They text you reminders
about the deadline for editing your order, and they text yu on the day of
delivery to let you know the name of your driver, the registration of the
delivery vehicle, and whether you have any missing items. If you have more
than three missing items, they phone you instead.

Every single one of their drivers has been pleasant and courteous. They
always offer to carry the shopping through to the kitchen for me if that
would be helpful. Customers are regularly invited to rate the driver who
delivered their shopping, and it seems that they give out a driver of the
year award.

They send you a receipt by email. It's a PDF which hasn't  been tagged, but
it's still readable with a screen reader. The receipt also tells you which
products should be used on the day of  delivery, within 24 hours, within a
week and so forth.

The website is easy to use. The only accessibility problem I've come across
to date (which I've reported) is that you can't select a rating if you're
reviewing a product.

Hope this helps, even if it doesn't answer your question directly.

Léonie.
-----Original Message-----
From: Bcab [mailto:bcab-bounces@lists.bcab.org.uk] On Behalf Of Richard
Godfrey-McKay
Sent: 22 December 2012 21:32
To: 'BCAB Discussion List'
Subject: [BCAB] ASDA SITE

Hi, Just been looking at this, since I'm fed up with some of the Tesco
products at the moment.

Any ideas on whether the accessible site is the way to go or not?  I use the
main Tesco site now.

Richard

Richard Godfrey-McKay

Telephone: 01738-445 880

Mobile: 07791 452 593

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