[BCAB] Accessibility of our new telephone system Clive.Lever@kent.gov.uk 14 Aug 2013 10:17 BST
Re: [BCAB] Accessibility of our new telephone system Xoidarmy 14 Aug 2013 10:28 BST
Re: [BCAB] Accessibility of our new telephone system David Reynolds 14 Aug 2013 11:19 BST
Re: [BCAB] Accessibility of our new telephone system Andrew Hodgson 14 Aug 2013 11:46 BST
Re: [BCAB] Accessibility of our new telephone system Clive.Lever@kent.gov.uk 14 Aug 2013 12:53 BST
Re: [BCAB] Accessibility of our new telephone system Andrew Hodgson 14 Aug 2013 15:13 BST
Re: [BCAB] Accessibility of our new telephone system Richard Godfrey-McKay 14 Aug 2013 15:48 BST
Re: [BCAB] Accessibility of our new telephone system Clive.Lever@kent.gov.uk 14 Aug 2013 16:24 BST
Re: [BCAB] Accessibility of our new telephone system David W Wood 14 Aug 2013 20:02 BST
Re: [BCAB] Accessibility of our new telephone system Mel Griffiths 15 Aug 2013 08:25 BST
Re: [BCAB] Accessibility of our new telephone system George Bell 15 Aug 2013 09:47 BST
Re: [BCAB] Accessibility of our new telephone system David Reynolds 15 Aug 2013 10:32 BST
Re: [BCAB] Accessibility of our new telephone system David W Wood 15 Aug 2013 10:39 BST
Re: [BCAB] Accessibility of our new telephone system David Reynolds 15 Aug 2013 10:52 BST
Re: [BCAB] Accessibility of our new telephone system Clive.Lever@kent.gov.uk 15 Aug 2013 11:36 BST
Re: [BCAB] Accessibility of our new telephone system Sandra Heaton 15 Aug 2013 11:06 BST
Re: [BCAB] Accessibility of our new telephone system Sandra Heaton 15 Aug 2013 11:03 BST
Re: [BCAB] Accessibility of our new telephone system Xoidarmy 15 Aug 2013 13:13 BST
Re: [BCAB] Accessibility of our new telephone system Sandra Heaton 15 Aug 2013 15:50 BST
Re: [BCAB] Accessibility of our new telephone system M Lakhani 15 Aug 2013 22:55 BST
Re: [BCAB] Accessibility of our new telephone system David Reynolds 15 Aug 2013 23:39 BST
Re: [BCAB] Accessibility of our new telephone system Colin Howard 14 Aug 2013 17:35 BST
Re: [BCAB] Accessibility of our new telephone system Prouse, Mark 14 Aug 2013 17:49 BST
Re: [BCAB] Accessibility of our new telephone system Clive.Lever@kent.gov.uk 15 Aug 2013 11:31 BST
Re: [BCAB] Accessibility of our new telephone system Brian Lingard 14 Aug 2013 22:44 BST

Re: [BCAB] Accessibility of our new telephone system Sandra Heaton 15 Aug 2013 11:06 BST

absolutely.  I was never really consulted when such things were happening in
my department.  Here we go again with discrimination.  Mind you, I do
believe that at times, no one really had a clue.

Sandra
Braille Greeting Cards
www.braille-greetings-cards.co.uk

----- Original Message -----
From: "David Reynolds" <dkreynolds@ntlworld.com>
To: "'BCAB Discussion List'" <bcab@lists.bcab.org.uk>
Sent: Thursday, August 15, 2013 10:32 AM
Subject: Re: [BCAB] Accessibility of our new telephone system

> The bottom line is that as an employee, you need to be involved in such
> projects at their inception. I've been fortunate in always being consulted
> before such major changes are made, but there are still many providers out
> there with a rather cavalier attitude to accessibility.
>
>
> Best regards,
>
> David.
>
> E: dkreynolds@ntlworld.com
> P: 01628 529218
> M: 07548689154
> -----Original Message-----
> From: Bcab [mailto:bcab-bounces@lists.bcab.org.uk] On Behalf Of Mel
> Griffiths
> Sent: 15 August 2013 08:26
> To: BCAB Discussion List
> Subject: Re: [BCAB] Accessibility of our new telephone system
>
> I can relate to that. A couple of years ago my employer bought a new
> incident management package. We were assured that it did meet
> accessibility
> standards. However, once it was in place it was evident that it was
> totally
> inaccessible and required extensive scripting work.
>
> I was very fortunate in that, at the time I had a very supportive manager
> who stopped the whole of our department using the new system until it was
> accessible. Also, as we were sold a product and told it was accessible the
> council leaned on the vendor to finance the scripting and threatened to
> pull
> out of the contract if this was not done.
>
> I very much doubt I'd receive the same consideration now and it seems that
> many employers think its OK to just take the word of a vendor that a
> product
> will be accessible. They've ticked the box. In fact we have another
> product
> in the council which is totally inaccessible to the point where it can't
> even be scripted.
>
> Mel
>
> Mel Griffiths
> Service Desk Assistant
> Environment & Resources - ICT
> Nottinghamshire County Council
> Tel: 0115 9772010 (Option 1)
> Email: mel.griffiths@ictservices.org.uk
> Data Centre
> County Hall
> Loughborough Road
> West Bridgford
> Nottinghamshire NG2 7QP
>
> -----Original Message-----
> From: Bcab [mailto:bcab-bounces@lists.bcab.org.uk] On Behalf Of
> Clive.Lever@kent.gov.uk
> Sent: 14 August 2013 16:24
> To: lists.godfrey-mckay@virginmedia.com; bcab@lists.bcab.org.uk
> Subject: Re: [BCAB] Accessibility of our new telephone system
>
> Hello Richard,
>
> My concern is that they may have asked the question, but taken
> unsubstantiated assurances as read. It is not enough to get contractors to
> say that they will make their services or goods accessible. They need to
> show evidence of how, otherwise their assurances are not worth the paper
> they are written on.
>
> Best,
> Clive
>
>
>
>
> Clive Lever
> Diversity and Equality Officer
> Kent County Council
>
> Office: 01622 221163
> Email: clive.lever@kent.gov.uk
>
>
> Kent County Council
> Room G37
> Sessions House
> Maidstone, Kent.
> ME14 1XQ
>
>
>
>
> -----Original Message-----
> From: Bcab [mailto:bcab-bounces@lists.bcab.org.uk] On Behalf Of Richard
> Godfrey-McKay
> Sent: 14 August 2013 15:49
> To: 'BCAB Discussion List'
> Subject: Re: [BCAB] Accessibility of our new telephone system
>
> Clive, It seems that no-one has asked the company whether the kit will
> work
> with a screenreader?  Won't your employer be in some difficulty if it
> fails
> to investigate whether the product will be usable by VI employees?  It
> can't
> be enough to say that you can continue to use old equipment which doesn't
> have the advantages of the computerised system?
>
> Do you know their equality officer, by any chance!!!!
> Richard
>
> Richard Godfrey-McKay
>
> Telephone: 01738-445 880
>
> Mobile: 07791 452 593
>
>
>
>
> -----Original Message-----
> From: Bcab [mailto:bcab-bounces@lists.bcab.org.uk] On Behalf Of
> Clive.Lever@kent.gov.uk
> Sent: 14 August 2013 12:54
> To: bcab@lists.bcab.org.uk
> Subject: Re: [BCAB] Accessibility of our new telephone system
>
> Hello Andrew,
>
> The product is called Openscape,  and is provided by an organisation
> called
> Siemans. They have assured us that it should be accessible to disabled
> users, but have not provided any evidence of testing to ensure that this
> would actually be the case.
>
> We have been told that the new system proves not to be accessible, we will
> be able to keep our old phones. That would mean that other people's
> communication technology will have moved on without you.
>
> Regards,
> Clive
>
>
>
>
> Clive Lever
> Diversity and Equality Officer
> Kent County Council
>
> Office: 01622 221163
> Email: clive.lever@kent.gov.uk
>
>
> Kent County Council
> Room G37
> Sessions House
> Maidstone, Kent.
> ME14 1XQ
>
>
>
>
> -----Original Message-----
> From: Bcab [mailto:bcab-bounces@lists.bcab.org.uk] On Behalf Of Andrew
> Hodgson
> Sent: 14 August 2013 11:47
> To: BCAB Discussion List
> Subject: Re: [BCAB] Accessibility of our new telephone system
>
> Hi,
>
> Do you know the provider of the system?  Getting a test look at it is
> probably the best.  Just because the system is through a web browser
> doesn't
> mean anything in terms of access.  The system we use at work for some
> staff
> works in a similar way, but is completely implemented using Flash.
>
> Also will there be the opertunity to use a hardware phone at all?  Using
> software phones with screen readers can sometimes add complications in my
> experience.  Again, not a huge issue but something to be aware of.
>
> Thanks.
> Andrew.
>
> -----Original Message-----
> From: Bcab [mailto:bcab-bounces@lists.bcab.org.uk] On Behalf Of
> Clive.Lever@kent.gov.uk
> Sent: 14 August 2013 10:17
> To: bcab@lists.bcab.org.uk
> Subject: [BCAB] Accessibility of our new telephone system
>
> Hello all,
>
> I'm trying to get a guarantee from my employers that their replacement
> telephone system will work with speech output software. The old system is
> a
> fairly straight forward phone system. You make your phone calls from your
> phone. The new system will mean that you'll dial up from your computer,
> and
> when you look up a number, there will be some sort of information on the
> screen, saying whether that person has set their number to "out of
> office",
> whether they're already taking a call, and so on. You can of course,
> adjust
> your phone settings via your computer: to indicate whether you're out  of
> office (etc), to transfer calls automatically from your desk phone to your
> blackberry (if you're lucky enough to have one), and so on. I have asked
> on
> a number of occasions, whether it is known and proven that this integrated
> Phone/computer system will work effectively with speech. The latest reply
> I've received runs:
>
> "
> When we constructed the requirements for the tender, our focus was
> primarily
> on replacing the telephone systems, so we included a requirement for the
> hearing impaired.  Since most products use a web browser interface we
> assumed that any read software that worked with the browser would also
> work
> for the solution.
> "
>
> 1. Please can someone tell me in layman's terms, what that second sentence
> about web browser interfaces actually means?
> 2. If you do understand that sentence, please can you tell me whether that
> assumption is likely to be sound or shaky, and if it's unreliable, why?
> 3. Alarm bells are ringing because they were thinking of accessibility of
> a
> telephone system only in terms of accessibility to hard-of-hearing staff,
> despite the fact that, for instance, everybody else will have a visual
> caller display.
>
> Regards,
> Clive
>
>
> Thanks,
> Clive
>
>
> Clive Lever
> Diversity and Equality Officer
> Kent County Council
>
> Office: 01622 221163
> Email: clive.lever@kent.gov.uk<mailto:clive.lever@kent.gov.uk>
>
>
> Kent County Council
> Room G37
> Sessions House
> Maidstone, Kent.
> ME14 1XQ
>
>
>
>
> --
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