Re: [BCAB] The Sky Accessible Site and Remote Recording Problems Darran Ross 20 Aug 2013 21:37 BST
Léonie. This is much better news, I hope that the guys working on it get back to you with some good news. I really don't enjoy moaning about Sky, especially as they have done a lot more than many others to help us, but I do get annoyed with them at times like this. times when we point out problems and they reply with, oh yes we'll look into that, and then do Nada! Or as in my case, reply with complete nonsense! Anyway, I remain hopeful that the accessibility team will do their thing and I'll get my remote recording facility back, sooner rather than later, fingers crossed! Darran ----- Original Message ----- From: "Léonie Watson" <firstname.lastname@example.org> To: "'BCAB Discussion List'" <email@example.com> Sent: Tuesday, August 13, 2013 1:49 PM Subject: Re: [BCAB] The Sky Accessible Site and Remote Recording Problems When I looked at the website after you mentioned it before, I discovered that the remote record link isn't keyboard accessible. This isn't a screen reader issue at all, although some screen readers may actually be able to overcome the problem. Assuming this is the same problem that you reported, the reply you've received from Sky is nonsense. I reported the problem with the remote record link not being keyboard accessible to Sky, and they have since replied to confirm they're looking at solving the problem. Léonie. -----Original Message----- From: Bcab [mailto:firstname.lastname@example.org] On Behalf Of Darran Ross Sent: 13 August 2013 12:04 To: BCAB Subject: [BCAB] The Sky Accessible Site and Remote Recording Problems Hi List. Some of you may remember that a couple of weeks back I mentioned on the list a problem that had cropped up with Sky's accessible site and the setting of remote recordings. Well I've just had their response to my email sent at that time, here it is; Hi Darran Thank you for contacting our Accessible Customer Service team. I'm sorry to hear you're having an issue with the Remote Record link, I have spoken with our New Media department to check on this issue for you, and they have explained that it is a compatibility issue with the screen reader, and that due to this, we would not be able to offer any assistance. I hope this information has helped with your enquiry. If you require any further assistance, you can respond to my email. You can also contact our Accessibility team on 08442 410 333, where one of our advisors will be happy to help. Thanks So there you have it. Even though I'm using the most up-to-date version, of what I believe to be the world's most popular screen reader, the faults nothing to do with them. The fact that this screen reader did work with their site until they changed it, doesn't seem to have registered. So thanks for contacting us and all that, but tough! And this is what I mean when I say that Sky does an awful lot of talking the talk when it comes to accessibility, but they're not so great at walking the walk. Yes, they've done a great deal, their AD service in particular has been fantastic for me, but I've drawn several problems with the accessible site to their attention over the last two years now and things that were not right back then are still not right now. Sorry to bring my griping to the list, I know there are many who despair of those of us who cry inaccessible at every juncture, but I have paid Sky a great deal of money over the last fourteen years, and I don't believe I'm asking for the world! An accessible site that screen readers can use isn't asking the impossible in my humble opinion. That's it from me on that, and in the meantime if anyone can come up with a solution for my previously mentioned problem, please share. Here's the original email to the list by the way, just to prompt the memory of anyone who's stuck with me through this wee tantrum. Notice how they just ignore the other points I raised as well. Start Quote: Hi There. I've been for the most part a reasonably happy user of the Sky accessible TV listings site, especially as it has allowed me to set remote recordings. However, I logged on yesterday to set up a couple more recordings only to find that something has changed and I can no longer do this. The link to select a programme for recording has gone, and as a result of this so has the confirmation for a remote recording request page. Sorry, that was a bit wordy, but I hope you get my meaning. Could you please get back to me with an update ASAP as I'm really missing this particular facility. Hopefully this is just a glitch and something that can be quickly rectified. I'd also like to take this opportunity to again draw your attention to the fact that I am unable to set any recordings for channels like Sky Atlantic. The system is determined to select the HD version of channels for any of my requests, I'm not a HD subscriber so I just get blank recordings! I first mentioned this to you back in January and then again in March/April, nothing has ever been done about it. Is there any possibility someone might get around to having a look at fixing this problem too? I'm using IE 10 with JAWS 14 as my screen reader just in case this is of help. Regards. Darran Ross -- To find out more about BCAB and the benefits that membership can bring, please visit our website: http://www.bcab.org.uk/ To manage your subscription to the BCAB mailing list, please visit our website: http://www.bcab.org.uk/bcab-discussion-list/ To discuss matters relating to the mailing list, please email email@example.com. -- To find out more about BCAB and the benefits that membership can bring, please visit our website: http://www.bcab.org.uk/ To manage your subscription to the BCAB mailing list, please visit our website: http://www.bcab.org.uk/bcab-discussion-list/ To discuss matters relating to the mailing list, please email firstname.lastname@example.org.