Re: [BCAB] SUGGESTION THAT I INSTALL SOFTWARE? Karl Farrell 24 Oct 2016 14:19 BST

Hello

It seems several banks recommend their online customers install Rapport
software.  I wonder if anyone in BCAB or on this list has a lead into the
Rapport developers.

I don't know if any banks actively test their websites with screen readers.
I use two screen readers and at one time I found that Santander said it
didn't recognise my computer when I was using my other screen reader to log
into my account.  After a month of using the site with that screen reader,
it was eventually recognised.

NFBUK London Branch had a speaker in July from the British Bankers
Association (BBA) who took away feedback on the experiences of VI bank
online customers.  The BBA can't answer for individual banks but the banking
industry does surely need to have more awareness of screen readers.  How can
there be more dialogue with the banking industry and how can it be mutually
more fruitful?

Karl Farrell

-----Original Message-----
From: Bcab [mailto:bcab-bounces@lists.bcab.org.uk] On Behalf Of Steve Nutt
Sent: Monday, October 24, 2016 10:08 AM
To: 'BCAB Discussion List'
Subject: Re: [BCAB] SUGGESTION THAT I INSTALL SOFTWARE?

Hi Adrian,

Rapport is not just a security certificate, it's a whole software suite that
claims to protect you.  It also blocks screen readers from certain web
sites.

Again, I wouldn't do it.

All the best

Steve

-----Original Message-----
From: Bcab [mailto:bcab-bounces@lists.bcab.org.uk] On Behalf Of Accessible
Computer
Sent: 24 October 2016 09:26
To: BCAB Discussion List <bcab@lists.bcab.org.uk>
Subject: Re: [BCAB] SUGGESTION THAT I INSTALL SOFTWARE?

Hi.
I have used this security certificate few years ago, and in first instance I
was not able to read some crucial information under my account with
Santander at that time.
I remember I have contacted customer support and they point me to a
specialist who, fortunately, was able to guide me step by step with Jaws
navigation commands included how to sort out that problem. From that moment
I never had problems any more.
I am remember this just because I was so surprised to find out somebody able
to talk to me in a language which the screen reader users use regularly.
I think was in 2011. Probably things was changed significantly since that
time. Don't know.

Conclusion?
If you have a security solution installed into your computer and you trust
in it, avoid that certificate offered by Santander.
What is important to know, in terms of secure bank transactions are as
following:
Your antivirus and antispyware to be up to date at any time Be sure the
address where you land on is really a genuine web address of Santander which
must to be something starting with https and have to have included
Santander.co.uk into it.
Simply go in address bar pressing alt D and read carefully the URL.
Don't reply or click on any link coming via e-mail which ask about
authentication or to re-confirm your bank details, or unlock your account.

Keeping this in mind you'll be OK without that Certificate.

All the best,
Adrian Tamasan

Best Wishes,
Adrian Tamasan.

-----Original Message-----
From: Bcab [mailto:bcab-bounces@lists.bcab.org.uk] On Behalf Of Richard
Godfrey-McKay
Sent: luni, 24 octombrie 2016 08:57
To: 'BCAB' <bcab@lists.bcab.org.uk>
Subject: [BCAB] SUGGESTION THAT I INSTALL SOFTWARE?

HI, Santander, my bank, has just suggested that I install

 <http://www.santander-products.co.uk/rapportsecuritysoftware/index.html>
Trusteer Rapport

Software.

I wondered if anyone could advise me as to whether it is going to be
accessible and useful?

TIA,

Richard

Richard Godfrey-McKay

Telephone: 01738-445 880

Mobile: 07791 452 593

--
To find out more about BCAB and the benefits that membership can bring,
please visit our website: https://www.bcab.org.uk/ Manage your subscription
by logging in with your BCAB account details at :
https://www.bcab.org.uk/user_mailman_register
Access the publicly searchable list archives at:
https://lists.bcab.org.uk/pipermail/bcab/
To discuss matters relating to the mailing list, please email:
moderator@bcab.org.uk.
--
To find out more about BCAB and the benefits that membership can bring,
please visit our website: https://www.bcab.org.uk/ Manage your subscription
by logging in with your BCAB account details at :
https://www.bcab.org.uk/user_mailman_register
Access the publicly searchable list archives at:
https://lists.bcab.org.uk/pipermail/bcab/
To discuss matters relating to the mailing list, please email:
moderator@bcab.org.uk.

--
To find out more about BCAB and the benefits that membership can bring,
please visit our website: https://www.bcab.org.uk/ Manage your subscription
by logging in with your BCAB account details at :
https://www.bcab.org.uk/user_mailman_register
Access the publicly searchable list archives at:
https://lists.bcab.org.uk/pipermail/bcab/
To discuss matters relating to the mailing list, please email:
moderator@bcab.org.uk.