Re: [BCAB] SUGGESTION THAT I INSTALL SOFTWARE? Accessible Computer 24 Oct 2016 20:29 BST

They have just to ask in case of really interest for blind customers there.
As I said  was a time for me when Repport worked fine, but I am not using it anymore.
So, theoretically if once worked  it is a particular setup available for screen reader users. But I don't know too much in details.
And, sure is not actually a security  certificate but a vallidator for security certificatss.
To summarise, if you have a up to date antivirus you don't need this extra feature.
Banks recommends this software just because they are considering a large variety  of users, techky and none-techky who are not sure about their level of security. The officer will tell you simply: To be sure you are really on a genuine site look after this icon which is displayed only for secured pages.
That's all about.

Adrian Tamasan.

-----Original Message-----
From: Bcab [mailto:bcab-bounces@lists.bcab.org.uk] On Behalf Of Karl Farrell
Sent: luni, 24 octombrie 2016 14:19
To: 'BCAB Discussion List' <bcab@lists.bcab.org.uk>
Subject: Re: [BCAB] SUGGESTION THAT I INSTALL SOFTWARE?

Hello

It seems several banks recommend their online customers install Rapport software.  I wonder if anyone in BCAB or on this list has a lead into the Rapport developers.

I don't know if any banks actively test their websites with screen readers.
I use two screen readers and at one time I found that Santander said it didn't recognise my computer when I was using my other screen reader to log into my account.  After a month of using the site with that screen reader, it was eventually recognised.

NFBUK London Branch had a speaker in July from the British Bankers Association (BBA) who took away feedback on the experiences of VI bank online customers.  The BBA can't answer for individual banks but the banking industry does surely need to have more awareness of screen readers.  How can there be more dialogue with the banking industry and how can it be mutually more fruitful?

Karl Farrell

-----Original Message-----
From: Bcab [mailto:bcab-bounces@lists.bcab.org.uk] On Behalf Of Steve Nutt
Sent: Monday, October 24, 2016 10:08 AM
To: 'BCAB Discussion List'
Subject: Re: [BCAB] SUGGESTION THAT I INSTALL SOFTWARE?

Hi Adrian,

Rapport is not just a security certificate, it's a whole software suite that claims to protect you.  It also blocks screen readers from certain web sites.

Again, I wouldn't do it.

All the best

Steve

-----Original Message-----
From: Bcab [mailto:bcab-bounces@lists.bcab.org.uk] On Behalf Of Accessible Computer
Sent: 24 October 2016 09:26
To: BCAB Discussion List <bcab@lists.bcab.org.uk>
Subject: Re: [BCAB] SUGGESTION THAT I INSTALL SOFTWARE?

Hi.
I have used this security certificate few years ago, and in first instance I was not able to read some crucial information under my account with Santander at that time.
I remember I have contacted customer support and they point me to a specialist who, fortunately, was able to guide me step by step with Jaws navigation commands included how to sort out that problem. From that moment I never had problems any more.
I am remember this just because I was so surprised to find out somebody able to talk to me in a language which the screen reader users use regularly.
I think was in 2011. Probably things was changed significantly since that time. Don't know.

Conclusion?
If you have a security solution installed into your computer and you trust in it, avoid that certificate offered by Santander.
What is important to know, in terms of secure bank transactions are as
following:
Your antivirus and antispyware to be up to date at any time Be sure the address where you land on is really a genuine web address of Santander which must to be something starting with https and have to have included Santander.co.uk into it.
Simply go in address bar pressing alt D and read carefully the URL.
Don't reply or click on any link coming via e-mail which ask about authentication or to re-confirm your bank details, or unlock your account.

Keeping this in mind you'll be OK without that Certificate.

All the best,
Adrian Tamasan

Best Wishes,
Adrian Tamasan.

-----Original Message-----
From: Bcab [mailto:bcab-bounces@lists.bcab.org.uk] On Behalf Of Richard Godfrey-McKay
Sent: luni, 24 octombrie 2016 08:57
To: 'BCAB' <bcab@lists.bcab.org.uk>
Subject: [BCAB] SUGGESTION THAT I INSTALL SOFTWARE?

HI, Santander, my bank, has just suggested that I install

 <http://www.santander-products.co.uk/rapportsecuritysoftware/index.html>
Trusteer Rapport

Software.

I wondered if anyone could advise me as to whether it is going to be accessible and useful?

TIA,

Richard

Richard Godfrey-McKay

Telephone: 01738-445 880

Mobile: 07791 452 593

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